Shipping policy

We know you must be super excited to get your hands on the product. Keep Calm and stay relaxed, we’ve got your back. Trust our large network of couriers to deliver your products to you as early as possible.

•    It takes about 3 days (Monday-Saturday), except for public holidays after order confirmation to ship your product and 3-7 business days to reach your doorstep depending on your pin code.
•    We offer free shipping PAN India for the prepaid order only. We do not ship internationally.
•    Minor shipping fee to be added at checkout stage if you check out as a Cash on Delivery.
•    We’ll keep you updated on the order status every step of the way via Email/SMS/WhatsApp. You will receive the order tracking link on Email/SMS/WhatsApp after your order is placed.
•    All our orders are shipped via third-party vendors for PAN India shipping. Tracking details are sent to your registered mobile number or email once your order is shipped.
•    Any claims regarding missing items delivered, items damaged in transit or stained items received must be reported to us within 24 hours of delivery of the order, accompanied by an unboxing video showcasing the AWB number present on the shipping label affixed to the package. Please note that we will not be able to replace any missing/damaged items if the process outlined above is not followed.
•    Still unsure of where your order is? Write to support@sponzo.in